Executive Certificate in Hotel Management Operations

Description

What you will learn;

This course is structured around the four key stages in the guest experience — pre-arrival, arrival, occupancy, and departure — and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. During the guests’ experience, managers and staff will learn how to engage with guests to win and maintain their loyalty.

• Apply a knowledge of the chain scale segments to the business models, operating strategies, and operational routines of a hote
• Articulate and engage effectively in the key aspects of service delivery and service recovery from pre-arrival to departure