Executive Certificate in Front Office Operations & Management

Description

What you will learn;

This certificate course will facilitate intensive training for computerized reservation system operations and general management of reception, information and concierge desks in hotels and other tourism-related enterprises. More than gaining the technical know-how, students will understand their key role in revenue generation as the industry front-liners. Training on personality development and customer service and English proficiency in the workplace are also included in the course syllabus.

Front Office plays a vital role. Front Office is also called the nerve Centre of Hotel. It is the first department with which a guest comes in direct contact even before check in (at the time of reservation). Front office comprises of various sections e.g. Reception, Registration. Reservation. Telephone operator, cashier, Guest Relations Executive, Bell desk, Concierge etc. Besides the above sections, a student doing diploma in this department can be absorbed in Accounts and auditing section of the Hotel.