An Introduction to Airport Operations Management

Description

• Any airport’s in the industry aim is to provide high quality terminal facilities, management  and operation. Why?
• To handle the passengers traffic flows effectively. To provide a quality experience for customers, because terminals provide the first and last impressions for visitors to the airport. To become a HUB.
• Embark/Disembark: An airport terminal is a building at an airport where passengers        transfer between ground transportation and the facilities that allow them to board and  disembark from aircraft. The terminals are the „front door‟ to the Airport and serve as the  public interface between the air side and land side elements.
• Ticketing Services: Within the terminal, passengers purchase tickets, transfer their luggage, and go through security. The buildings that provide access to the  airplanes (via gates) are typically  called concourses. However, the terms “terminal” and “concourse” are sometimes used interchangeably, depending on the configuration of the airport.